To get started, please

1. Purchase an order (PLEASE SELECT THE QUANTITY/AMOUNT OF ITEMS YOU WANT, OTHERWISE IT IS GOING TO SAY UNABLE TO ADD ITEM)

2. Please make sure you put VALID CONTACT INFORMATION.

3. Once your order is placed I will contact you within a 24 hour window (Monday–Friday, however, I do NOT work on WEEKENDS) to confirm the design details.

Absolutely! I offer unlimited revisions. We’ll keep working together until your graphic is exactly how you envision it! Please note: If you request a completely new design from scratch, a $15 fee will apply.

All designs must be approved by the client before production begins. Once a design is approved, it is considered final and will be used for printing.

By approving your design, you confirm it is correct for production. Any changes requested after approval will be treated as a new request and may require an additional design fee or a new order, depending on the scope of changes.

No. Once a design is approved, it goes into production and cannot be changed. Any updates will require a new request or additional fee.

Once I have all the details, I’ll create your custom designs within a 1-3 business day window (Monday–Friday, however I do NOT work on WEEKENDS). You’ll receive a preview for review BEFORE I print the designs.

Once i’m done creating your order, it will be shipped directly to you within 3-5 days. However, depending on the scope of the project it may take longer but I will keep you notified every step of the way! I will notify you with shipping information.

Please place your order 1-2 weeks in advance to ensure your items are completed and delivered on time. If you need your order within 3-5 days, please refer to the “Rush Orders?” FAQ tab for availability and additional information.

Short answer, NO. Once production has begun, order quantities cannot be reduced, refunded, or changed due to materials, preparation, and time already invested into your custom items. Please make sure you order the correct quantity!

At this time, pickup is NOT available. Local Delivery is offered within BALTIMORE CITY only, MEANING YOU MUST HAVE “BALTIMORE, MD” APART OF YOUR ADDRESS.

Delivery fees are based on location:

East Baltimore: $25

West Baltimore: $35

Exact delivery pricing will be confirmed when booking.

Please place your order at least 1–2 weeks before your event date, and 3–4 weeks in advance during the Christmas holiday season, to allow for potential shipping delays.

Orders are typically delivered within 3–5 business days in most cases; however, delivery times may vary depending on your location and the shipping carrier.

While I process and ship orders promptly, I cannot guarantee delivery dates. Once an order has shipped and tracking information has been provided, delivery is the responsibility of the shipping carrier (UPS or USPS). If your package is delayed or you have questions regarding its delivery date, please contact the shipping carrier directly, as delivery timelines are outside of my control. However, I will always do my absolute best to help and support you in resolving any issues that may come up.

I am not responsible for carrier delays, lost or stolen packages marked as delivered, or delivery issues that occur after shipment. Please ensure your shipping address is correct at checkout, as address changes can only be made before an order has shipped.

Refunds will not be issued for shipping delays or delivery issues outside of my control.

ALL ORDERS ARE NON-REFUNDABLE!

As a graphic designer, I take pride in showcasing all of work on social media. This helps future clients see the quality and style of what I create.

However, I completely respect your privacy and preferences. If you would prefer that your party favors are not shared publicly, please feel free to let me know at any time. I will always honor your request!

If you need your order within 3–5 business days, a rush fee of $25–$30 will apply depending on the project.

(For example, placing an order on a Friday and needing it by Tuesday or Wednesday would be considered a rush order.)

If you’re on a tight schedule, feel free to reach out first and I’ll let you know what’s possible!

NO. At this time, I do not offer guaranteed 24-hour or overnight orders. However, if my schedule allows, I may be able to accommodate your request with a $50 starter squeeze-in fee depending on the project IF YOU LIVE IN THE BALTIMORE CITY AREA. Please contact me before placing your order for availability and additional details.

If your order arrives damaged, please contact me within 48 hours with photos so I can review the issue and assist you.

Foam cups remain a popular choice for custom party favors & I love to make all of my clients visions come to life; sometimes, due to the nature of foam materials and the manufacturing and packaging process, minor imperfections such as light scuff marks, texture variations, or slight dents may be present on Foam cups specifically. Foam cups are also more delicate than other materials and can dent easily with pressure.

Please note that foam products are restricted in some areas of the U.S., and overall quality can vary by supplier. While foam cups are widely used, they are not always produced to a premium standard.

All cups are carefully inspected, and only the best-quality items are selected to fulfill each order. Foam cups are sold at a fixed price, so I kindly ask that purchases are made with this in mind.

To help keep your custom cups looking their very best, please store them in a room-temperature area. Extreme heat, cold, or moisture may affect the adhesive over time and could cause the design/sticker to lift.

Short Answer is: NO

All add-ons and foam cups must be purchased with a qualifying main item from the correct product category.

Orders placed for add-ons or foam cups without an accompanying eligible purchase will be automatically canceled and fully refunded.

For example, foam cups listed under “Party Sets” cannot be purchased on their own without a party set order. Likewise, add-ons must be attached to a valid base product and cannot be purchased separately.

To ensure your order is processed correctly, please make sure each item is purchased under its appropriate category with a qualifying base order.

Yes! please contact me if you don’t want everything included in the party bundle. I will send you a payment link to pay for the items that you would like included in your bundle.

Tyshera Customs Lab Co. is not responsible for any items that become damaged, broken, or defective after they have been used or handled by the customer. Once your order has been delivered and used, any damage that occurs is the responsibility of the customer. Please handle all custom items with care!